House of SURFWAX

Original Formula

Sister Betsy's original formula is perfect for the average day to day surfer.

The Black Label

These premium black label bars sourced from BRAZIL.

Used by pro surfers and vetted by SURFLINE

While we endeavour to process all orders within 24hrs of placement, please note shipping times will be longer during peak holiday periods. Please expect a delay of 5-8 business days during these times.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sisterbetsyssurfwax@gmail.com. Please note that returns will need to be sent to the following address:
1720 Pacific Ave , Venice, CA, 90291, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take
longer than expected.

You can always contact us for any return questions at sisterbetsyssurfwax@gmail.com.
Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may
evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or
gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the ne
item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days f
any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automaticall
refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to
process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sisterbetsyssurfwax@gmail.com.